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skin creamery refund & return policy

RETURN policy

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any-time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


The provision of goods and services by Hannah Creamery (Pty) Ltd t/a Skin Creamery is subject to availability.

In cases of unavailability, Hannah Creamery (Pty) Ltd t/a Skin Creamery will refund the client in full within 30 days.

Cancellation of orders by the client will not attract an administration fee. Hannah Creamery (Pty) Ltd t/a Skin Creamery offers a money-back guarantee in the case that a customer is not satisfied with a product. This money back guarantee is valid for 7 days after purchase. In the case that goods are damaged, the goods must be returned within 4 days of receipt, and photographic proof of the damage must be provided for a refund to be issued per our returns policy.
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